What does it take for a person to become a good and exceptional boss? Firstly, he needs to have strong organisational skills. Secondly, he must maintain solid decision making skills. Thirdly, he knows how to set priorities such that he gets important things done in an effective and efficient manner. These are the trademark of good and exceptional bosses.
Indeed, the aforementioned characteristics of good bosses are vital for organisations to function smoothly and properly. Furthermore, good bosses show concern about their company, customers, vendors and suppliers.
How about when it comes to dealing with employees? In what way can a boss become exceptional? Like with others, he must show care and concern for the people who work for him. Such has become a rare quality of a good and exceptional boss.
Aside from showing care, good and exceptional bosses accord their employees the following:
A reasonable degree of freedom and independence. Successful organizations draw their strength from optimizing processes and procedures. However, every task doesn’t deserve a best practice or a micro-managed approach.
How can giving a certain degree of autonomy and independence help employees do their work? It is the fact that autonomy and independence influences engagement as well as satisfaction. Employees will in turn feel that they are given freedom and importance inside the organization. Employees will likely say “I care when it’s mine” or “I care when I’m in charge and feel empowered to do what’s right”.
Consider also how freedom results to innovative things. Remember that even weighty process – oriented roles can be approached in different ways. One fine example is the manufacturing industry. Therefore, as far as it is fitting, reward your employees with autonomy and independence so that they can do their work in the best way possible.
As you do this, employees will discover unique and effective approaches to accomplish their tasks. Far better than what you can imagine.
Clear and appropriate expectations. To avoid misunderstandings in the organisation, good bosses are wise to set clear and basic expectations as to how specific situations should be dealt with. Both parties – the boss and the employees – need to agree on certain goals and expectations. Moreover, both parties should consult for each other’s opinion.
Consider the scenario that follows. A boss criticizes an employee for offering a discount to an irate customer today even though yesterday a standard price was used. What’s the result of the boss’ action? No doubt he turns the employee’s job into an impossible one. The lesson? Be sure to set clear and reasonable expectations in that way the job will become less stressful; knowing what is expected in a day to day basis.
As the organisation continues its way, changes on organisational standards and guidelines may occur. Whenever this happens, an exceptional boss communicates the changes first before implementation of such changes. On the other hand, if communication is not possible, the boss takes time to explain why such decisions were made. At the same time, he communicates his expectations for the future.
Meaningful Objectives. Competence in organisations is very much valued. Competence coupled with meaningful targets will create a sense of purpose at the same it will contribute a little meaning to seemingly repetitive jobs.
Setting goals inspires people and brings a sense of fun to the organisation. With a meaningful goal to achieve, work becomes more than just work – it becomes fun and exciting.
A true sense of purpose. Employees yearn to be part of a bigger environment. Surely, they would love to experience a sense of teamwork and esprit de corps.
True purpose is making a real impact on the lives of the people you serve, your customers. Communicate to the employees the goals the organisation wants to achieve in relation to the business, customers and the community.
Whenever appropriate, it will be better if employees are given the chance to create a mission of their own. Truly then, a fine purpose begins with knowing what to care about and the reason for such care.
Opportunities to be heard and contribute. Those employees who have ideas are naturally engaged to organisational events. By letting employees share their suggestions and considering their ideas, they are more likely to engage than disengage.
Exceptional bosses allow employees to offer suggestions in an easy way. They help employees by asking leading questions, probe gently and make employees feel comfortable as they express their own proposals. Yet, there are times when an idea lacks feasibility. In that case, the boss should take time to explain why.
Exceptional bosses see that those who give suggestions care about the organisation. As a sign of gratitude to the suggestions employs provide, bosses value and listen to them.
A real and satisfying work environment. While it is true that people work to earn money, it would be much enjoyable and satisfying once people work more than the price being paid. This means that employees desire to work with the people they respect and admire. Most importantly, employees would like to work with those who respect and appreciate them.
Just and Fair Treatment. Another factor that makes a boss exceptional is by his just and fair treatment to the employees. Employees will bear a strict and demanding boss as long as fair treatment is accorded to each and every employee.
How can a boss demonstrate just and fair treatment in the organisation. The best way to start is through communication. As the employees understand the logic behind every action, it will be easier for them to not assume favouritism but see a fair and just treatment.
Also, keep in mind that there is a big difference between treating an employee differently and treating them fairly.
Private criticism. No single person likes to be scolded or even humiliated in front of a crowd. Since no employee is perfect, a boss will oftentimes need to give constructive feedback to employees especially to new hires. Yes, exceptional bosses convey feedback in a dignified manner. Dignified manner means doing it in private.
Commendation. Every person will eventually excel in one way or another. For that, every employee who achieves something good for the organisation deserves commendation. Have you ever think why the best employees perform consistently? Maybe because of constant recognition of their efforts they become more determined to do well in their job.
When the conclusion mentioned above proves to true, try to commend those employees who simply meets the standards. Find reasons to recognize their efforts toward the organisation. Who knows if that piece of recognition can transform average performer to a best one.
A Brighter Future. A job itself is firstly, a great opportunity. Secondly, it is an opportunity to create a brighter tomorrow. The training provided inside the organisation enhances employee skills and talents. That is why exceptional bosses take time to help and develop the skills an employee needs to land a big job or get promoted. Further, to better know and understand the employees’ hopes and dreams for tomorrow, be quick to ask and assist them.
The point is, exceptional bosses show care for the employees. Employees will in turn be motivated to care for the organisation as well. Establish meaningful and worthy hopes not only for the organisation but also for the people who compose it.
Can you think of other qualities an exceptional boss should possess?