“I am very fortunate to have met Nikki back in 2011 who placed me in this fantastic role! I had several job offers in one day, but I am forever grateful that this is the role I accepted. My Managing Director is fantastic and cannot imagine working anywhere else.” – Tracey from QLD

1. How did you start in Property Management?
– I started my career as a real estate receptionist straight after finishing Year 12. After a couple of years I moved into Property Management as I had a strong interest in this role and was no longer enjoying sales administration and reception.

2. Have you always worked in this industry or did you do something else previously?
– I am a career Property Manager. I have working in this role since 1992 and cannot imagine working in any other industry. I owned my own real estate business from 1999 to 2011 and managed the rental department also.

3. What do you love about your job?
– The reward of helping people with their biggest asset. A rental property is an expensive investment for any property owner, either as a Mum & Dad investor or a multiple property owner. It is my role to protect their asset and provide the best return. Client delight is absolute in our industry and I strive to always provide the best service possible. The rental property is also the tenant’s home and I am always respectful of their rights and aim to support them as best as I can.

4. What would you like to see done differently in the Property Management industry?
– After more than 20 years in the industry, I have seen my fair share of changes. I think we are in a far better place than we were 10 years ago. Technology has greatly improved our work standard and what we can do for our Clients and Tenants. From booking an inspection in an instant online, to logging a maintenance request through a Portal, to sending a routine inspection from the PM’s car…our work has certainly been streamlined. Emails slow us down and I am a firm believer that phone communication is the best. Legislation is not always fairly weighted between the parties and there is definitely room for improvement.

5. What’s your advice to anyone thinking of joining Property Management as a career.
– Outstanding communication is key! If you are great communicator and do your best you to look after the needs of your Client and tenant, you will be a successful Property Manager. Training is essential also in such a highly legislated industry. Keep abreast of what is happening through the REIQ and RTA updates frequently available.

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